Service Excellence

Ep 42 How to engage your team in making great technology decisions.

Ep 42 – How to Engage Your Team in Making Great Technology Decisions

Ep 29 - Do you Manage Moments of Truth in Your Business?

Ep 29 – Do You Manage Moments of Truth in Your Business?

Ep 17 - How to Implement Processes When You Are Not a "Process Person"

Ep 17 – How to Implement Processes When You Are Not a “Process Person”

Is Your Business Model Designed to Dazzle Your Clients>

Ep 15 – Is Your Operating Model Designed to Dazzle Your Clients?